I am dedicated to improving quality in service organizations through education, training, and organizational development efforts.

I have a Master of Science in Technology, with a specialty in Training and Development, from Eastern Illinois University and over 30 years experience working in human service organizations. I use work performance technology to improve the effectiveness and ethical environments in the non-profit & service sector.

I welcome your thoughts & questions regarding my work.  If I can be of service to your organization, please contact me.